Outages end faster when every customer knows.
Outage alerts, restoration updates, planned maintenance notices, and billing reminders - delivered to your entire service area in minutes, landlines included. Customers who press 1 transfer straight to the destination you choose. Enterprise SLA guarantees available. Pay only for the minutes you use.
Need storm-grade capacity with SLA guarantees? Talk to a real person: (800) 848-8621 x 360
16M+
Calls Per Day Capacity
2003
Established - Same Management Since
99%
Answering Machine Detection Accuracy
0.7¢
Per Minute - As Low As
Why Utilities Choose Us
Storm-grade capacity, without enterprise bloat
When half your service area is dark, your notification platform is part of the response. Everything below is included with our service - and SLA guarantees are available for enterprise users.
16M+ Calls Per Day, On Demand
Enterprise-scale capacity for storm events and mass outages - your 50,000-household alert is finished in minutes, with automatic rerouting until every call completes. No "problem" or "error" calls.
Landlines Included - Reach the Hardest To Reach
Seniors, rural households, and anyone whose mobile died with the grid - landlines often survive the storm. Our calls reach mobiles, landlines, and VoIP alike, with complete messages on voicemail at 99% accuracy.
Press-1 Outage Reporting
Customers who press 1 transfer to the destination you choose - with no per-transfer fees. Simultaneous-call limiting keeps your lines from flooding while the reports keep coming.
A Verified Number Customers Trust
Utility impostor calls are a national scam problem. Our STIR/SHAKEN attestation and verified Caller-ID mean your alert shows as your utility - so customers trust it, answer it, and act on it.
Records for the Regulator File
Every broadcast produces downloadable records - who was called, when, with what outcome - and every transferred call is recorded - recordings stay on the platform for 7 days, with offsite nightly FTP archival available for long-term storage.
Enterprise SLA / OLA Guarantees
Enterprise users can request Service Level Agreements guaranteeing uptime, capacity, and multi-carrier redundancy - backed by an all-digital network with fiber cross-connections to major carriers.
How Utilities Use It
From storm response to routine service
Outage & Restoration Alerts
The core use: tell affected customers what happened, what you're doing, and when to expect restoration - then update them as crews make progress. Every alert eases the call-center crush.
Planned Maintenance Windows
Scheduled shutoffs, pole work, line upgrades - announce the window in advance so businesses and residents can prepare instead of calling to complain.
Billing & Past-Due Notices
Courteous billing reminders with press-1 to your payment line - the same effective approach our payment reminder clients rely on.
Boil-Water & Emergency Advisories
Health and safety advisories leave no room for unread e-mail. A voice call to every affected household - landlines included - is the fastest, most inclusive notice available.
Scheduled Disconnect Notices
Many states require advance notice before service disconnection. A documented call - with downloadable proof of delivery - satisfies the requirement and recovers payment before the deadline.
Appointment & Service Window Confirmations
Meter installs, service visits, reconnection appointments - confirmations with press-1 to reschedule cut missed windows and repeat truck rolls.
The Storm-of-the-Decade Test
Can your current notification system…
…do everything on this list when the whole grid is dark? All of this - and much more - is included with our service. No add-ons. No surprises.
See the complete list in our Features section- Alert 50,000+ households in minutes - with capacity to spare for the next wave?
- Reach landlines as well as mobiles - with complete voicemail delivery at 99% accuracy?
- Let customers press 1 to connect straight to your team - with no per-transfer fees?
- Display your utility's verified number with STIR/SHAKEN attestation - in an era of impostor calls?
- Generate downloadable delivery records for the regulator file - with every transferred call recorded?
- Target by zip code, area code, or custom boundary list - so only affected customers are alerted?
- Pause dialing when dispatch lines fill - and resume automatically as agents hang up?
- Offer SLA / OLA guarantees - uptime, capacity, and multi-carrier redundancy in writing?
- Give you up-to-the-second reporting - so you re-dial failed numbers while crews are still in the field?
- Charge only for the minutes you use - no setup fees, no monthly fees, no contracts?
Getting Started
Your first service-area broadcast, in five steps
Most utility teams are live within days - with SLA onboarding for enterprise users. Your dedicated account manager walks your team through every step - see Best Practices for the full methodology.
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1
Record a Calm, Specific Message
Record by phone or upload an MP3/WAV, and change it at any time. In an outage, specifics reduce calls: what happened, which areas are affected, what crews are doing, when to expect the next update.
Insider tip
The most successful messages are spoken in a conversational voice - not a professional "announcer's voice." A calm, unhurried read from your own team outperforms polished production - and during a storm, calm is the whole message.
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2
Segment Your Service Area
Maintain lists by zip code, area code, or feeder/zone boundaries - our system processes over 85 phone-number formats and de-duplicates automatically, so only affected customers get the alert. Free access to our national database is included.
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3
Fire Immediately - Or Schedule the Window
Outage alerts go out the moment you hit send, 24/7. Planned maintenance gets scheduled windows inside the hours you select. Either way, up-to-the-second reporting shows exactly who has been reached.
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4
Connect Reports to Dispatch
Press-1 customers transfer straight to the destination you choose with screen-pop details and instant e-mail capture. Simultaneous-call limitation caps the flood while every report gets captured.
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5
Track Completion & Re-Dial
See reached, voicemail, and failed counts in real time - then re-dial the misses while crews are still in the field. Download the complete record for your regulatory and after-action files.
Included Tools & Support
Documented delivery, dependable tools
Every tool below is part of the service at no additional cost - documentation and delivery for the messages your customers depend on.
Proof-of-Notice Records
Downloadable records of every call with time stamps and outcomes - documentation for disconnect notices, advisories, and commission inquiries.
Verified Caller-ID & STIR/SHAKEN
Full attestation and your authorized number on every call - critical when impostor "utility scam" calls make customers justifiably suspicious.
Scheduled Calling Windows
Routine notices get scheduled windows inside the hours you select - while emergencies remain available the moment they happen.
Instant Opt-Out & DNC Handling
Opt-outs suppressed instantly on your account-specific list - and free wireless and Do-Not-Call scrubbing available whenever you wish.
Storm-grade capacity, small-utility pricing.
A 45-second message to 100,000 phone numbers costs about $700 at our lowest rate of 7/10ths of a penny per minute - and you could place up to 125,000 calls for $875, depending on your message length and delivery options. Backed by our Low Cost Guarantee - no competitor offers comparable capacity at a lower price.
Related Solutions
Utility teams rarely stop at outage alerts
The same account, the same rates, and the same capacity serve the whole operation - see everyone we serve.
Property Managers & HOAs
Building-level alerts, entry notices, and rent reminders - the same platform serving your multifamily and HOA customers.
Learn morePayment Reminders & A/R
Billing notices and past-due reminders that recover revenue while protecting the customer relationship.
Learn moreEmergency & Weather Alerts
Evacuations, boil-water advisories, and safety notices - the full time-critical toolkit for public-facing operations.
Ask us about this"Your services were highly effective, professional and reliable. I have already recommended your company's services to other friends."
Jimmy Delshad - Beverly Hills Mayor
Energy & municipal clients on file: California Energy Services · City of Beverly Hills
Read more testimonialsCommon Questions
What utility teams ask us
How fast can we alert a 50,000-household service area?
Minutes, not hours. Our network places millions of calls per day with capacity to spare - and up-to-the-second reporting shows you exactly who has been reached, so you can re-dial failed numbers while crews are still working.
What delivery records do we get?
Every broadcast produces downloadable records of every call - date, time, and outcome for every number - ready for your files and after-action reviews, with every transferred call recorded. Recordings stay on the platform for 7 days, with offsite nightly FTP archival available for long-term storage.
Can customers report outages through the call?
Yes - press-1 routing connects customers straight to the destination you choose with no per-transfer fees, screen-pop details, and instant e-mail capture. Simultaneous-call limitation keeps the flood manageable while every report is captured.
Do you offer SLA guarantees?
Yes - enterprise users can request Service Level Agreements and Operating Level Agreements guaranteeing system reliability, calling capacity, and network uptime, 24/7, backed by our all-digital network with fiber cross-connections to major carriers and automatic multi-carrier rerouting.
What does a storm event cost?
You pay only for the minutes you use. A 45-second message to 100,000 phone numbers costs about $700 at our lowest rate of 7/10ths of a penny per minute - and you could place up to 125,000 calls for $875, depending on your message length and delivery options. No setup fees, no monthly fees, no contracts, and our Low Cost Guarantee means no competitor offers comparable capacity at a lower price.
The next storm is already on the calendar.
Create an account, load your service area, and be ready before the lights go out.