Voice Broadcasting Features
A truly state-of-the-art system. What sets our platform apart is our comprehensive call delivery and management system — below is every feature and proprietary innovation we employ across our network, most of which cannot be found anywhere else. All of it is included at no additional cost.
See for yourself: log in to the Web-Based Campaign Management System as a demonstration account.
Campaign Control
Web-Based Account Management — changes in real time
- Turn your campaign ON or OFF in real time
- Change your scheduled broadcast hours for automatic starting and stopping
- Set the verified business number displayed as Caller-ID on your outgoing calls
- Increase or decrease the number of calls attempted per minute (dialing speed)
- Change the maximum number of simultaneous calls allowed to your office
- Change your "Transfer Calls To" phone number(s)
- Play back recordings of your transferred calls for quality control and training
- Add numbers to, and manage, your company-specific Do-Not-Call list
- Connect to the Call Notification System for screen-popup information
- Run real-time reports showing a detailed analysis of your calling results
- Download your call records with the details of each and every call placed
- Upload your own list to call, or select from a national telephone number database*
- Upload a recording to use, record a new message, or change delivery options
* Clients must have a lawful basis (such as prior express consent or an existing business relationship) to call the numbers they select or upload, and must comply with the TCPA, the FTC Telemarketing Sales Rule, and applicable state laws.
Delivery & Network
Proprietary delivery technology
PerfectDelivery™ — Answering Machine Detection
Many competitors begin your message too early or too late, cutting off your introduction or failing to deliver altogether. Our delivery mechanism uses artificial-intelligence-based call analysis, combined with tone detection and voice activity detection, to detect the answering machine's pickup and begin your message at the right moment — accurately, each and every time. Tested at 99% accuracy detecting voicemail systems on landlines and cell phones, as well as physical answering machines.
100% List Completion — No "Problem" or "Error" Calls
Most competitors won't even attempt to dial almost half the numbers in your list, because some carriers charge a premium to terminate calls into their region. With us, every call is attempted, routed, and re-routed until it completes. No skipped numbers, no "Problem Call" or "Error Call" labels.
All Digital Network
Your calls are made via fiber-optic cross-connections to major providers such as AT&T, Verizon, Qwest, and Level 3 Communications. We DO NOT USE low-bit-rate Voice over IP to terminate calls, which usually results in poor audio quality and lower response rates.
Secure / Encrypted Network Communications
Our network uses 2048-bit RSA encryption for HTTPS web-based client communications — the government standard for transmission and receipt of confidential data. Our network security policies are HIPAA compliant, and data transmission can be limited to encrypted channels for compliance purposes.
Lead Capture & Transfers
Never miss a responding caller
Press-One Call Transfers
Unlike companies that charge a fee per transferred call, we transfer to a single number or multiple numbers in the U.S. or Canada with no additional fees — you only pay the per-minute rate for the duration of the transferred call.
E-Mailed Contact Information
When a live caller presses "1" for more information, the name, address, phone number and other critical call information is automatically e-mailed to you. (See example e-mail)
Call Recording
At no additional cost, record calls transferred to your office or call center for quality assurance and team training. Listen any time, 24/7, via the campaign management system. (Recordings are kept on our network for 7 calendar days.) You are responsible for notifying callers that calls may be recorded, as applicable laws require.
Voicemail Box
Don't want calls transferred directly to you, or don't have the staff to answer every call? Transfer calls to a voicemail box, which we provide at no charge.
Call Transfer Notification System
The moment a caller presses "1", a popup in your web browser shows the name, address, phone number, and other important details of the incoming caller. (See example popup)
Caller-ID Notification
All calls we transfer to your office display the Caller-ID of the individual who pressed "1" — an additional source of identification separate from our notification systems.
Caller Hang-Up Notification
If a caller who pressed "1" hangs up before your office answers, your office automatically receives a call with the caller's number so you can quickly call them back.
Call Announcement Feature
Optionally play "You have a transferred call" a moment before the call connects, giving your staff a moment to compose themselves — and to distinguish our transferred calls from normal calls.
Automatic Transfer Retry
If all of your lines are busy when we transfer a call, we automatically redial your phone number every two seconds until we get through — the caller hears hold music in the meantime.
Mark For Removal Feature
If a transferred caller asks to be placed on the Do-Not-Call list, simply press the star key (*) during the conversation. You both hear a confirmation recording, then the call disconnects.
Survey / Multiple-Choice IVR
Compile the results of a multiple-choice question or survey. Callers press keys 4–9 to indicate their preference — perfect for voter-preference polls and customer surveys.
Call Flow Management
Just enough calls to keep everyone busy — never too many
Simultaneous Call Limitation
When a specific number of callers are simultaneously talking with your staff, your broadcast will AUTOMATICALLY stop. Once an agent is off the phone, the platform automatically resumes calling — your office is never inundated, yet always gets just enough to keep everyone busy.
Advanced Call Routing & Distribution
Whether you have a single centralized call center or a dozen agents in different locations, our network distributes calls to agents evenly — and ensures a second call is never connected to an agent who is already on the phone.
Data & Compliance
Clean lists, compliant campaigns
National Database Access
Users receive FREE access to a national database of business data, segmented by zip code, area code, or state — and separable by SIC code nationwide, so you can reach the businesses that matter to you. Clients must have a lawful basis to call the numbers they select.
Do-Not-Call Maintenance
We maintain a company-wide DNC list as well as an account-specific DNC list exclusively for your account. Import your own DNC numbers into our network to ensure people who should not be called are never called.
National DNC List Scrubbing
Free of charge, we will scrub your selected or uploaded database against the FTC's National Do-Not-Call Registry — and we suggest this for every campaign.
Wireless Number Scrubbing
We suggest scrubbing your database against our continuously updated registry of wireless numbers within the United States — free of charge.
Web-Based Database Processing
Our network processes over 85 different phone-number formats, de-duplicates your list so each number is dialed only once, and can even randomize your list so transferred calls arrive at regular intervals — not in bursts.
FTP Database Delivery
Integrate our dialing system into your IT infrastructure. We provide FTP login information for unattended database file delivery — upon receipt, your campaign is automatically enabled during its scheduled hours.
FTP Delivery of Recorded Calls
Users of third-party verification services may find them unneeded: we can automatically transmit a copy of all your recorded calls to a designated FTP server at midnight every night.
Caller ID & Recording Compliance
Every call transmitted on our network receives STIR/SHAKEN attestation. Your Caller-ID displays the verified business number you are authorized to use, as FCC rules require — and call-recording features are provided with the requirement that you notify your callers, as applicable laws require.
Service & Support
The low-cost leader that never nickel-and-dimes you
NO Setup Fees
We are the low-cost leader in voice broadcasting. We focus on volume and will not nickel-and-dime you. You will know your EXACT costs before your campaign begins.
Dedicated Account Manager
A single point of contact for all of your account servicing needs — no departments, no management hierarchy. All support personnel are located within the United States, with an emergency contact available after hours, 24 hours a day, 7 days a week.
Every feature included. One low per-minute rate.
See how inexpensive a campaign can be.